FAQs
What size should I order?
The best way to make sure you order the perfect size is to take a peek at the "Size Guide". We have created a general sizing guide to help you decide which size would be best for you. You can compare the displayed measurements with your own to find the best fit!
What payment options do you accept?
Will I be charged sales tax on my order?
Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.
How do I apply a gift card code or a promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".
If checking out on mobile, click on "Show Order Summary" to expand your cart.
Can I combine promo codes?
Promo codes and offers cannot be combined with already discounted items or sale items. Only one promo code per order.
I get an error message when I enter my shipping and billing addresses?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!
Where is my order confirmation?
As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, kindly check your spam folder.
Shipping
Is there free shipping?
Free domestic shipping for orders over $99.
When will my order ship?
After your payment has been authorized and verified, kindly allow up to 72 hours for your order to be processed and shipped. Please see our shipping policy section for more details.
What’s the status of my order?
To check your order status, log in to your account and navigate to your order history. You can still check your order status online if you do not have an account. You must have your order number and email or phone number to check your order status.
Returns
Can I return or exchange items that were purchased on sale?
All sale items are final and cannot be returned.
Do you offer refunds?
All returns are processed as store credit only.
View our full Return Policy.
Out Of Stock
What do I do if an item is out of stock in my size?
Sign up for a back in stock alert here. If we receive enough customer sign-ups showing interest in purchasing the item, then we will reorder it.
When will you be restocking this item?
We determine a reorder of an item depending on how many people sign up to be notified of a reorder. The best way to know if or when a restock will happen is to select your size, enter your phone or email in the field, and click “Notify Me”.
Do you have gift cards?
We sure do! You can purchase gift cards here.
How will my eGift Card be sent?
All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.
Does my gift card code or store credit expire?
Gift card codes and store credit codes do not expire.